Our privacy policy
LaBigAddress is committed to a continuous compliance with the General Ruling on data protection of the 27th of April 2016.
With this new ruling LaBigAddress reinforces it’s personal data protection for our clients’ data to be collected and used in a transparent, confidential and secure way.
PERSONAL DATA PROTECTION POLICY SINCE THE 25TH OF MAY 2018
Our personal data protection policy describes the way LaBigAddress processes the visitors and the clients’s personal data (named “The users”) when visiting our website https://www.labigaddress.com/fr/ and https://www.labigaddress.com/en/.
The personal data protection policy is an integral part of our website’s Terms & Conditions.
LaBigAddress constantly pays attentions to User data. We may also need to change, complete or update the Data protection policy. We invite you to regularly consult the latest applicable version, accessible on our website. If major changes are made, we will inform you by email or through our services for you to examine thoses changes before they become effective. If you continue using our Services after publishing or sending a review about the changes made to the Data protection policy, it means that you agree to the updates.
WHAT DATA IS COLLECTED AND WHAT IS IT FOR?
When you use our website and/or when registering, we collect and process personal data about you: your last name and first name to create an account.
We will also ask you to sens your email address to create your account, send you informative emails to follow your orders and send you some notifications and the newsletter.
We also collect your postal address and your phone number fororder delivery.
WHY WE USE COOKIES
We use cookies on our website fro browsing needs, optimisation and personalisation of our Services on our Website by memorising your preferences. The cookies enable us to see how our Website is being used. We automatically collect your IP address and information related to the use of the Website. Our Website can then remember your identity when a connection has been made between the server and the web browser. The information provided before in a web form can thus be stored. All stored information is for internal purposes.
DIFFERENT TYPES OF COOKIES USED ON OUR WEBSITE
Cookies are strictly necessary for the Website to work well. They enable us to use the main features of our Website (for example: access to your information, your account). Without cookies, you won’t be ablt to use the website properly.
Audience measure cookies: to improve our services for clients, we use audience measure cookies such as the number of pages views, number of visits, Users’ behavious and their return rate, specifically thanks to Google Analytics’ services. These cookies are only used to generate statistics research on Users’ traffic on our platform, with fully anonymous results. This information allows us to improve our Website’s use to meet your expectations.
TYPES OF COOKIES USED
« Temporary cookies »: this type of cookie is active in your browser until you leave our platform and expires if you don’t go on the Website for a certain period of time.
« Permanent cookies »: this type of cookie stays in the cookies file of your browser for a longer period of time. It depends on your web browser’s settings.
USE OF COOKIES BY A THIRD PARTY
We work with third parties such as Google Analytics to understand visitors activity on our platform or to identify your interests on our platform and personalise the offer that is addressed to you on our Website. The data that can be collected by third party advertisers may include data such as geo-localisation.
We ensure that the partner companies accept processing the collected data on our platform exclusively for our needs and in accordance with instructions, and with European regulation and comit to implement appropriate measures securisation and preserving the data confidentiality.
COOKIES DESACTIVATION
You can deactivate the cookies at any given time by selecting the correct settings of your browser to deactivate the cookies (https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser).
We remind you that deactivating your cookies can lead to a reduced or impossible access for all or certain features.
REGARDING PROMOTIONAL EMAILS
You can at any moment take your consent back by clicking on the unsubscription ilnk in each of our message or by contacting us.
We collect the data you provide when:
- You browse our Website
- You create, change and access your personal account
- You fill in the contact form
- You finalise an order
- You contact our Customer Service
IS YOUR DATA SHARED TO THIRD PARTIES?
Personal data about you collected on our platform is only for the use of LaBigAddress. Only the information regarding delivery is shared to shipping companies with which LaBigAddress work.
LaBigAddress doesn’t sell your personal data to third parties for marketing purpose, in any way.
HOW IS MY PERSONAL DATA PROTECTED?
LaBigAddress applies the technology and organisational security measures for your collected personal data to not be lost, maliciously used, read, changed nor released by unauthorised third parties, except if the communication of this data is enforced by current regulation, including for a request from judicial authority, police or any other authority entitled by the law.
Personal data security also depends on Users. The Users who are members of LaBigAddress commit to protect the privacy of their user name and their password. The members also commit to not share their account and to warn LaBigAddress about any unauthorised use of such account as soon as they are aware of it.
FOR HOW LONG IS MY PERSONAL DATA KEPT?
The personal data provided by the Users of LaBigAddress will be deleted after a certain period of time and according to the data processed.
For members to be able to get their account back if they were to forget their password after a long period of time with no connection to the Website, your e-mail is kept for security. It is however possible to delete it by changing the information in your profil, in the section “My Account” of the Wensite.
We only keep your data for the following purposes, in accordance with legal requirements.
WHAT HAPPENS IF THE WEBSITE IS USED IN REGARDS TO SOCIAL MEDIA?
When you use social media, services or applications from LaBigAddress in regards to social media, it may lead to an exchange of data between social media and LaBigAddress.
We are not responsible for the social media’s use of your data for their account. You can set parameters and directly control access and privacy on social media.
YOUR RIGHTS
In accordance with current Users regulation for the use of our platform, they have the following rights:
- Access and change right
- Update and completion of Users data
- Locking or deleting right of personal Users data when they are incorrect, incomplete, wrong, expired or for which collection, use, communication or conservation is forbidden
- Right to take back consent at any moment
- Right to limit Users data processing
- Right to object to personal data processing
- Right to data portability for the ones privede by the Users, when this data is subject to automatic process based on consent or contract.
If you want to know how LaBigAddress uses personal data, request a change or object to a process you can send an email to the address contact@labiga.paris or send a letter to the following address: LaBigAddress – 18 rue de Londres 75009 PARIS – FRANCE.
Finally, Users of LaBigAddress can send reclamation to controlling authorities, including the CNIL (https://www.cnil.fr/fr/plaintes).
Your request will be treated within 30 days. In addition to your request, we will ask you to send a photocopy of an ID document for LaBigAddress to check your identity.
HOW TO CONTACT US
If you have any question or reclamation or if you wish to give LaBigAddress some recommendations or coments to improve the personal data privacy policy, you can send an email to the address contact@labiga.paris or send a letter to the following address: LaBigAddress – 18 rue de Londres 75009 PARIS – FRANCE.
